Monthly subscriptions
Janalo is currently in development. No subscription or payment is offered through this website. The following policy describes the intended cancellation approach for future monthly subscriptions; fees, billing dates and onboarding scope will be agreed with the client before payment. Last updated: 13 October 2026.
Cancel anytime
You may cancel at any time by emailing logeshnatarajan31@gmail.com from your business contact email. Include your business name and request cancellation before the next billing date to stop the next renewal. We will confirm receipt and the effective cancellation date.
Unless otherwise agreed in writing, cancellation takes effect at the end of the current paid monthly period. You can continue using the service until that period ends. We do not normally provide prorated refunds for an unused portion of a paid month.
Setup fees
The setup fee is non-refundable once onboarding starts, because it covers work such as preparing the catalogue, configuring prices and setting up the order workflow. If you cancel before onboarding starts, contact us to request a refund of the setup fee.
Billing errors and service issues
If you believe a payment was duplicated or charged in error, or have a service issue, contact us with the payment date and relevant details. We will review the request and communicate the outcome. Do not send card details or banking passwords. Any refund approved will be returned through the original payment method where possible; timing depends on the payment provider.
Your legal rights
This policy does not limit refund rights or remedies required by applicable law. A separate written agreement may provide additional cancellation or refund rights.
Contact
Janalo Technologies
logeshnatarajan31@gmail.com
+91 82483 40379